Privacy Policy
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@wallestics.com
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, American Express, PayPal, Google Pay, Apple Pay.
Unfortunately, we do not accept any kind of gift card.
Discount codes cannot be used in conjunction with any other discount code, offer, or promotion. Store credits are also considered discounts, so you cannot use a discount code in addition to store credit.
Please try changing your browser and clearing your cookies. If the code still does not work, please contact us here for assistance.
Wallestics respects your privacy and ensures that our user database is protected by law. Your personal data is securely protected from unauthorized access, and we will never distribute any personal information submitted to our website. For more details, please read our Privacy Policy here.
Shipping & Delivery
Glass Wall Art: Production time is 2-4 business days. Shipping time is an additional 3-5 business days.
We offer Free Express Shipping on every order.
Yes, we ship our products all over the globe.
Yes, you will receive a confirmation email as soon as you place your order. Please check your spam folder as well and double check that the email you used to place your order is correct, if not, please reach out to us at support@wallestics.com with the correct/new email and we will send you a new confirmation email.
Yes, we can assist with this if the request is made within 24 hours of placing your order. After this period, we may not be able to accommodate changes as the order may already be printed, packaged, or shipped.
Product & Warranty
We are proud to offer a Limited Lifetime Warranty on all our products.
Glass Products
- Indoor Use: 5-Year limited warranty
- Outdoor Use: 2-Year limited warranty
Covers:
- UV print adhesion
- Color retention
Excludes:
- Improper installation or handling
- Accidental damage (e.g., drops or impacts)
The 5-year period is based on extensive testing and our confidence in the longevity and performance of our materials under normal use conditions. While glass is inherently a strong and resilient material, factors such as exposure to direct sunlight, varying temperatures, and humidity levels can gradually affect any art piece over time.
By providing a 5-year warranty, we strike a balance between offering you long-term protection and ensuring the sustainability and affordability of our products. Rest assured, this warranty covers any manufacturing defects or issues with the materials or workmanship.
Contact: support@wallestics.com
No, we do not offer a framing service. Our glass products are designed to look their best without any frame, allowing their beauty and quality to stand out on their own.
You can clean your glass wall art using "Windex."
Yes, you can use our glass wall art outside. The UV printing method we use, along with tempered glass, ensures they are weatherproof and heat resistant.
We provide hanging brackets with all product types. However, due to the variety of wall types, we do not supply screws and anchors.
No, the product you receive will be as advertised on our website. If you wish to change the orientation, you must inform us before we ship your order. Otherwise, you will receive the product as advertised. You can inform us through our support email: support@wallestics.com
We do not recommend any mounting method other than the one we provide. Our method is the most secure. If you use another method and the product is damaged, we do not take responsibility.
We do not offer custom sizes for individual glass wall art orders. However, for orders of more than 10 large pieces, we can work with you on a project basis. For other products, we do offer custom sizes.
Our glass wall art utilizes 4mm (0,16 Inch) tempered glass, also known as safety glass. These glasses are heat-resistant and weatherproof, making them suitable for various environments. We use the UV printing method, ensuring that the artwork is not affected by direct sunlight or rain.
Sizes and Weights:- 43 x 27.5 inches:1 piece = 20 lbs
For TRIO (3 pieces) = 60 lbs
- 28.5 x 18 inches:1 piece = 9 lbs
For TRIO (3 pieces) = 27 lbs
- 22 x 14 inches:1 piece = 4.5 lbs
For TRIO (3 pieces) = 13.5 lbs
- 16 x 10 inches:1 piece = 2.5 lbs
- 12 x 7.5 inches:1 piece = 1.5 lbs
- 40 x 40 inches:1 piece = 30 lbs
For DUO (2 pieces) = 60 lbs
- 32 x 32 inches:1 piece = 16 lbs
For DUO (2 pieces) = 32 lbs
- 24 x 24 inches:1 piece = 10 lbs
For DUO (2 pieces) = 20 lbs
For QUADRO (4 pieces) = 40 lbs
- 20 x 20 inches:1 piece = 7 lbs
- 16 x 16 inches:1 piece = 5 lbs
For QUADRO (4 pieces) = 20 lbs
Yes, humidity is not an issue for our glass wall art, making it suitable for bathroom walls.
Yes, you can hang our glass wall art above a radiator or in heated areas. The 4mm tempered glass is heat-resistant.
Returns & Refunds
Upon receiving your package, we will contact you to confirm the cancellation of your order. You will receive a full refund if the entire order is returned. For partial returns, you will be refunded for the value of the returned items.
For more information, please check our return policy from here.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
Yes, we can refund the difference if you forget to use your discount code.
You may cancel your order within 24 hours of placing it. After this period, the glass wall art will be in production and cannot be canceled.
Refunds are typically processed within 14 days of cancellation, though we strive to process them as soon as possible.
Exchanges are possible! If you need to exchange a product, please return it for a refund and then place a new order. Please refer to our return policy [here] for more information.
If you need more help, you are always welcome to contact our support team!
Need More Help?
If you need further assistance or have more questions, don't hesitate to reach out. Click the button below to contact our support team, and we'll be happy to help you with anything you need.